Terms of Sale — Calendrio

Translation provided for information only: only the French version is legally binding.

1. Purpose

These General Terms and Conditions of Sale ("Terms") govern the purchase and use of paid subscriptions to the Calendrio service, a platform for online appointment booking, client management (CRM) and follow-up automation. They apply to the exclusion of any other terms.

2. Status of the Client

Calendrio is a service intended exclusively for professionals (individuals or legal entities acting in the course of their professional activity, holding a SIRET number or equivalent). By subscribing, the Client declares that they are acting in this professional capacity.

3. Description of plans and pricing

The available plans (Free, Pro, Team, Business), their features and their current prices are detailed on the calendrio.fr/tarifs.php page, which forms an integral part of these Terms. Prices are expressed in euros excluding tax and correspond to the final amount invoiced: VAT not applicable, article 293 B of the French General Tax Code (CGI).

This page also presents the Relationship Selling plans (Network, Team Leader) and the options (SMS credits, dedicated number). Linked accounts are included in all plans (article 14). The Calendrio Prospection service, carried out by Calendrio for the Client, is separate from the subscriptions and is subject to specific terms (article 15).

Calendrio reserves the right to change its prices at any time. Any price change will be notified to the Client at least 30 days before it takes effect for ongoing subscriptions, and will only apply at the next renewal. As an exception, a subscription taken out at launch prices keeps its price as long as it remains active, without interruption.

4. Free trial

A free trial lasting at least 30 days (duration stated at sign-up, which may be extended as part of launch offers), with no credit card required, is offered to new Clients on paid plans. At the end of this period, the account automatically returns to the Free plan, unless the Client actively subscribes to a paid plan.

5. Payment terms

Subscriptions are paid online, by credit card, through our secure payment provider (Stripe). Calendrio never stores the Client's bank details. Subscriptions are billed according to the chosen frequency (monthly or yearly, the yearly one being paid in one go) and renewed automatically when they expire, unless the Client cancels beforehand under the conditions described in article 7.

Subscribing during the trial. If the Client subscribes to a paid plan during their free trial, they keep their remaining trial days: the first payment is taken at the end of the trial.

Changing plans. The Client can change plan (Pro, Network, Team, Team Leader) or billing frequency at any time from their account. The current subscription is modified: the difference is billed immediately, prorated over the remaining period, or credited to the Client for a cheaper plan. The Team plan includes five team members; extra seats can be added or removed at the price shown on the Pricing page, prorated.

Payment failure. If a payment fails, Calendrio informs the Client by email and our provider retries the payment. The Client keeps their plan for seven days. If not settled by the end of this period, the paid plan's features are suspended until payment; the Client's booking page stays online and their data is kept.

Payments received by the Client. Online payments from the Client's own clients (deposits, bookings, gift cards) are paid directly into the Client's Stripe account. On the Free plan only, Calendrio may withhold a commission of 1% of the amount of each online payment; this commission only applies after informing the Client at least 30 days in advance, never during the free trial or on a paid plan.

6. No commitment

Calendrio subscriptions have no minimum term. The Client can cancel at any time, at no cost and without giving a reason, under the conditions described in article 7.

7. Cancellation

The Client can cancel their subscription at any time from their account (Settings → Subscription & Billing), in one click, without contacting support. Cancellation stops any new payment: the Client keeps access to their plan until the end of the period already paid, then the account returns to the Free plan, with the Client's data kept (clients, appointment history), within the limits of the Free plan. During the free trial, cancellation takes effect immediately. No prorated refund of the period already paid is made, unless the law provides otherwise.

8. Right of withdrawal

In accordance with article L221-3 of the French Consumer Code, the right of withdrawal provided for consumers does not automatically apply to contracts concluded between professionals in the course of their professional activity. Since Calendrio's Clients act in this capacity (see article 2), the 14-day legal right of withdrawal therefore does not apply to subscriptions.

As a commercial gesture, and as a substitute, Calendrio always offers a free trial of at least 30 days before any paid subscription (article 4), as well as free cancellation at any time (article 7), allowing the Client to test the service or end it freely without conditions.

This clause reflects the state of the law applicable to B2B relationships at the time of writing; it is provided for information only and does not replace an individual legal analysis of your situation.

9. SMS / WhatsApp credits

Some features (SMS campaigns, WhatsApp, SMS reminders beyond the reminder SMS included each month in the plan, reminders by call from an AI agent, WhatsApp reminders) are billed per use through a top-up credit system, at the prices shown on the Pricing page. Included reminder SMS do not carry over from one month to the next; a reminder call that nobody answers is credited back; if the balance is insufficient, the reminder is sent by email instead. The Client's credit balance does not expire and remains available as long as their account exists, including if a paid subscription is canceled. Topped-up credits are non-refundable, unless the law provides otherwise. AI assistant conversations beyond the plan's allowance and the “dedicated number” option (missed call → SMS) are deducted from this same balance; for the dedicated number option, the monthly amount shown on the Pricing page is deducted each month, and sending SMS is suspended if the balance remains insufficient for more than seven days, until it is topped up.

10. Service availability

Calendrio uses reasonable means to ensure continuous access to the service, without guaranteeing uninterrupted availability. Interruptions for maintenance, updates, or for reasons beyond the publisher's control (failure of a third-party provider, force majeure) may occur.

11. Liability

Calendrio is a tool to help manage appointments and clients; it is the Client's responsibility to check that their use of the service complies with the rules of their profession (in particular regarding professional ethics, commercial solicitation or professional secrecy). The service publisher cannot be held liable for the Client's use of the service, within the limits provided by law.

12. Personal data

The processing of personal data in connection with these Terms is detailed in our Privacy policy.

13. Applicable law and disputes

These Terms are governed by French law. In the event of a dispute, the parties will try to find an amicable solution. Failing that, and unless mandatory provisions provide otherwise, the courts of the district where the service publisher's registered office is located will have sole jurisdiction.

14. Linked accounts

Linked accounts. The Client can link their account to other Calendrio accounts, with the agreement of their owners. Each owner chooses whether the other account's appointments block their own time slots, and whether the other account's calendar is shown on their own booking page (with an optional specialty). In that case, their clients can see the availability of all the accounts shown and book directly in the account of their choice. Each appointment remains attached to the account in which it was booked, with its clients, payments and cancellation rules. Each owner can remove the link at any time.

15. Calendrio Prospection (specific terms)

These terms are in addition to these Terms for the Calendrio Prospection service.

P1 – Purpose of the service. Calendrio Prospection allows the Client to send, from an email address on their own domain name, message campaigns intended exclusively for professionals. Calendrio provides the tool, the technical settings and support; the Client chooses their recipients, approves the content and decides when to launch each campaign.

P2 – Client's responsibility. The Client is the sender of the messages. They guarantee that their lists contain only professionals, contacted in connection with their activity, and that they comply with the regulations on prospecting and data protection. Any unsubscribe request is applied immediately and permanently.

P3 – Ownership of the domain name. Any domain name purchased through Calendrio is registered in the name of the Client, who is its sole holder. Calendrio only handles its technical management. Calendrio may not transfer it, keep it, or let it expire without having warned the Client at least 60, 30 and 7 days before the expiry date.

P4 – Mailbox. Any mailbox created through Calendrio is opened in the Client's name, and its content belongs to them. When connecting an existing mailbox, the Client authorizes Calendrio to send their campaign messages and to read the related replies, to the exclusion of any other use. The password is stored encrypted. The Client can withdraw this authorization at any time, in particular by changing their password.

P5 – Security measures. To protect the Client, their recipients and the platform, Calendrio may limit the sending volume and suspend a campaign in the event of an abnormal error rate, a complaint, a faulty technical setting or content contrary to these Terms. The Client is informed of any suspension and how to fix it.

P6 – Cancellation and handover. The Client can cancel at any time, with no exit fees. Within two business days, Calendrio gives them the transfer code for their domain name, transfers their mailbox to their own account or gives them a full export of it, and provides them with an export of their data (prospects, history, templates, unsubscribe list). The mailbox remains active for thirty days after cancellation. The data is then deleted, except for legal retention obligations and the unsubscribe list, which is kept in a form that does not allow it to be read.

P7 – Payment default. In the event of a payment default, campaigns are suspended after fifteen days. The domain name and the mailbox are never deleted without notice; the Client can recover them at any time under article P6.

P8 – End of the service. If Calendrio stopped offering this service, each Client would be informed at least three months in advance and would benefit from the procedure in article P6.

P9 – Launch guarantee. Garantie de lancement : si votre campagne n'est pas lancée dans les 30 jours qui suivent votre validation des textes, nous vous remboursons le pilote en entier. The refund covers the price of the pilot; the domain name and the mailbox remain the property of the Client.

P10 – Continuation after the pilot. This continuation is stated to the Client before the pilot is paid. At the end of the pilot, the service continues automatically, with no new action from the Client: if the Client has a monthly paid Calendrio subscription, €110 excl. VAT per month is added to that subscription (prorated on the next due date); otherwise, a “Calendrio Pro + Prospection” subscription at €149 excl. VAT per month is taken out and paid with the payment method saved when the pilot was paid. Each month, 100 new companies are found and added to the sends. The continuation has no commitment: the Client can stop it at any time, by canceling from Settings → Subscription & Billing or on simple request to contact@calendrio.fr; it stops at the end of the current period, with no refund of the month already started. If payment for the continuation fails, nothing is charged and the service stops at the end of the pilot.

P11 – Appointment guarantee. If no appointment is obtained within 60 days after sending starts, the second month of the service is free for the Client, automatically, with no action on their part. An appointment is obtained when a company contacted by the campaign books an appointment in the Client's Calendrio calendar, through the booking link specific to that company or with the same email address; canceled appointments are not counted. The amount of one month of Calendrio Prospection (€110 excl. VAT added to a Calendrio subscription, or €149 excl. VAT for the “Calendrio Pro + Prospection” subscription) is then deducted from their next invoice, once per pilot. If the Client believes an appointment was counted by mistake, they report it to contact@calendrio.fr up to the 90th day after launch; Calendrio checks and applies the guarantee if it is due. The guarantee requires that the service continued after the pilot (article P10); it does not apply if the pilot was refunded.

P12 – Message content. Calendrio suggests the texts; the Client edits them freely, at any time. Each message carries the Client's identity and a simple way to stop being contacted, added automatically if missing, as well as the note “Appointments managed with Calendrio”. The booking link in each message is specific to the recipient company, in order to count the appointments obtained. When a company replies, Calendrio suggests a reply to the Client; it is only sent when the Client takes action.

P13 – Rules between clients. For companies found by Calendrio (never for contacts added by the Client), Calendrio does not offer the same company to two clients in the same trade within 30 days, spaces messages from clients in different trades to the same company at least 7 days apart, and no longer offers it to clients in the same trade after an unsubscribe request, nor to any client when it refuses all prospecting.

Price. 290 € HT · pilote de 4 semaines, tout compris. Ensuite, le service continue automatiquement : +110 € HT par mois ajoutés à votre abonnement (149 € HT au total avec l'abonnement Pro, inclus pour les comptes gratuits), sans engagement. 100 nouvelles Option : 49 € HT par lot de 100 contacts professionnels supplémentaires, vérifiés et trouvés pour vous, une fois votre adresse bien installée.

Payment and refund. The price of the pilot is payable online, by credit card (via our provider Stripe), when ordering and before work begins. Payment constitutes acceptance of these terms. An invoice is sent to the Client by email. If, based on the Client's answers to the onboarding questions, the pilot cannot be carried out (in particular because the intended recipients are not professionals), Calendrio refunds the Client in full.

16. Contact

For any question about these Terms, contact us at contact@calendrio.fr.