Delete your Calendrio account

1. From the app or the website (immediate)

If you're a professional:

1. Log in to your professional space.
2. Open Settings (in the app) or Settings (on the website).
3. At the bottom of the page, tap “Delete my account”, type SUPPRIMER and then confirm.

If you're a client:

1. Log in to your client space (My appointments).
2. At the bottom of the page, tap “Delete my account”, type DELETE and then confirm.

2. By email

If you can no longer log in, write to contact@calendrio.fr from your account's email address, with the subject “Deletion of my account”. We process the request within 72 hours and confirm the deletion by email.

3. Data deleted

• Professional account: profile, services, opening hours, calendar and appointments, client file and categories, team, records, campaigns and pending messages, conversations with the assistant, logins remembered on your devices. Your subscription is stopped immediately.
• Client account: login details, name, email, phone and notes, at all the professionals you've booked with.

4. Data kept

• Invoices and payments already issued are kept by our payment provider (Stripe) for the period required by law (10 years for accounting documents).
• For a client account, the history of past appointments stays with the professionals concerned, without any data that could identify you, for their accounting.
• Our hosting provider's technical backups are overwritten automatically as they rotate.